FAQs
Answers to Common Questions
Key information about our services, technologies, and processes to help you get clarity quickly. From managed IT and business phone systems to network solutions and support, these FAQs address what matters most to our clients. Use the sections below to explore topics relevant to your business needs.
Managed IT Services
What is a Managed IT Service provider?
A Managed IT Service provider is a company that helps organizations manage and maintain IT infrastructure while also providing remote assistance with end-user systems. Services offered include remote desktop support, technology audits, and application-managed services.
How do Managed IT Services differ from a break/fix service?
In the world of IT support, there are two leading business models: Managed IT Services and the break/fix model. The latter is the process of offering IT services under a pay-as-needed model. Clients are serviced on-demand and billed only for services rendered. Compare that to Managed IT Services, which is responsible for an organization’s entire IT infrastructure.
Why do you need Managed IT Services?
The number one reason you should incorporate a Managed IT Service into your organization is the wide range of services offered. Managed IT Services can provide businesses increased efficiency, improved dependability, enhanced security, access to emerging technologies, and predictable budgeting.
Are Managed IT Services only for large organizations?
Managed IT Services are for any sized business looking for support. Whether you’re a startup or multinational organization, Managed IT Services can provide solutions that fit.
How much do Managed IT Services cost?
There is no set fee structure for Managed IT Services. The cost associated depends on the services being offered and the duration of those services. Pricing will usually reflect the number of users and the number of devices involved. Most businesses will find value in mid-range services, while higher-end services will obviously involve higher costs.
Voice Solutions
What is a NEWT Business Phone System?
NEWT offers a digitally managed Business Phone System, a solution that is easily-managed at your business location and runs over NEWT’s private network. The NEWT system offers 80 features such as auto-attendant greetings, voicemail-to-email and find-me follow-me.
I pay for my business phone lines through Bell. Will I be doing the same through NEWT?
Cost-saving features within NEWT stand above the rest: there is no per-line charge, so you will only pay a monthly fee for the Voice Network Access Service. This fee varies depending on the type of service your phone system utilizes. Other carriers could charge upwards of $65 per line, meaning a NEWT-based system could save you as much as 80%.
Can I keep my existing phone number?
Yes, NEWT covers most of Canada, so if your business is located in a city within that network footprint, then porting your existing business number is not a problem at all. A NEWT representative will be able to provide you with porting information upon inquiry.
How quickly can I expect to get my system installed?
You can usually expect the process to take roughly 4-6 weeks from the time your order is submitted to when your system is installed. The NEWT team will always ensure your order and timeline are customized to suit your needs and expectations.
What if I have more than one location, can I have them all linked together?
Yes, one of the many benefits of the NEWT PBX is that every business location that you may have can be linked together. By peering each system at each location, you have the ability to dial extension to extension between locations and the ability to make changes to each PBX no matter what business location you are at.
Managed IT Services
What is a Managed IT Service provider?
A Managed IT Service provider is a company that helps organizations manage and maintain IT infrastructure while also providing remote assistance with end-user systems. Services offered include remote desktop support, technology audits, and application-managed services.
How do Managed IT Services differ from a break/fix service?
In the world of IT support, there are two leading business models: Managed IT Services and the break/fix model. The latter is the process of offering IT services under a pay-as-needed model. Clients are serviced on-demand and billed only for services rendered. Compare that to Managed IT Services, which is responsible for an organization’s entire IT infrastructure.
Why do you need Managed IT Services?
The number one reason you should incorporate a Managed IT Service into your organization is the wide range of services offered. Managed IT Services can provide businesses increased efficiency, improved dependability, enhanced security, access to emerging technologies, and predictable budgeting.
Are Managed IT Services only for large organizations?
Managed IT Services are for any sized business looking for support. Whether you’re a startup or multinational organization, Managed IT Services can provide solutions that fit.
How much do Managed IT Services cost?
There is no set fee structure for Managed IT Services. The cost associated depends on the services being offered and the duration of those services. Pricing will usually reflect the number of users and the number of devices involved. Most businesses will find value in mid-range services, while higher-end services will obviously involve higher costs.
Phone Systems
What is a NEWT Business Phone System?
NEWT offers a digitally managed Business Phone System, a solution that is easily-managed at your business location and runs over NEWT’s private network. The NEWT system offers 80 features such as auto-attendant greetings, voicemail-to-email and find-me follow-me.
I pay for my business phone lines through Bell. Will I be doing the same through NEWT?
Cost-saving features within NEWT stand above the rest: there is no per-line charge, so you will only pay a monthly fee for the Voice Network Access Service. This fee varies depending on the type of service your phone system utilizes. Other carriers could charge upwards of $65 per line, meaning a NEWT-based system could save you as much as 80%.
Can I keep my existing phone number?
Yes, NEWT covers most of Canada, so if your business is located in a city within that network footprint, then porting your existing business number is not a problem at all. A NEWT representative will be able to provide you with porting information upon inquiry.
How quickly can I expect to get my system installed?
You can usually expect the process to take roughly 4-6 weeks from the time your order is submitted to when your system is installed. The NEWT team will always ensure your order and timeline are customized to suit your needs and expectations.
What if I have more than one location, can I have them all linked together?
Yes, one of the many benefits of the NEWT PBX is that every business location that you may have can be linked together. By peering each system at each location, you have the ability to dial extension to extension between locations and the ability to make changes to each PBX no matter what business location you are at.
Network Cabling
What is structured cabling and why should you use it?
There are a few reasons why you’d want to go with a structured cabling system over a conventional wiring system. In a conventional network, you would expect to see a tangled mess of wires and cables going from computers to hubs and then to a router. Meanwhile, a properly designed and installed structure cabling system will provide infrastructure that delivers predictable performance and has the flexibility to accommodate additions, modifications, and location changes.
Is cabling a type of hardware?
Yes! Networking cables are a form of hardware that is used to connect one network device to other network devices, or to connect two or more computers to share printers, scanners, or other external devices
Why is the choice of cable important?
Different types of network cable are used for different applications and to cover different distances. The type of cable used can impact network connectivity and speed. Therefore, it is essential to use the right cable for the specific application.
Which is better, Cat5 or Cat6?
Compared to Cat5/53 cables, Cat6 have a more strict performance specification, along with significantly higher data transfer speeds over further distances. They are also more tightly-wound than Cat5 cables, while conductors and cable sheathe are also thicker.
Can you mix Cat5 and Cat6?
Absolutely. Cat6 and Cat5 both utilize the same RJ-45 connectors, though wire order would be slightly different.
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